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Online Community. The Shortest Distance Between You and Your Customer

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Online customer communities break new ground in the company-customer relationship.

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No one has more expertise and experience in online customer community platforms than Get Satisfaction.

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Get Satisfaction powers thousands of active online customer communities, hosting more than 35 million consumers each month.

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Today's customers expect a different type of relationship with companies, and customers will reward brands that create friendly ways for them to engage—so they can get faster answers to questions, provide consumer feedback or gather information to make purchase decisions.

Online customer communities are the most powerful way for companies to connect with today's customers. Companies look to their consumer communities to modernize support, accelerate sales, differentiate from competitors, and stay current on what customers really want.

Online customer communities unlock new value for companies and customers alike. Isn’t it nice when everyone wins? Learn more about online customer community.

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How Koodo Mobile created award winning self service

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How do we ensure the fastest time to value in the industry?

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When the online community goes live, our customer community platform design makes it simple for everyone, from a one-time visitor looking for customer feedback to your most passionate expert. Anyone can join in and get value right away—and from any device. From there, we share support, resources and expertise so you build a customer service community that your customers love.

Just as important, Get Satisfaction helps you build lasting value over time, with community platform tools that help you turn a new stream of customer insights into action and profits.

The Community Effect
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With thousands of online communities and millions of users, Get Satisfaction is uniquely qualified to build innovative customer service community software. Thousands of customers—from major brands to innovative start-ups — trust us with their online community.

Every day, we help them offer communities that support critically important business goals across customer support, sales, marketing, and product development.

Mint.com Case Study

Ten tips from the superheroes of community management

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Get Satisfaction helps companies build engaging customer experiences throughout the customer lifecycle

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“Our goal for community is to create a customer-centered brand by offering exceptional customer service”

Vala Afshar, CCO
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"Our community gives us a venue for TED-Ed audiences to collaborate with us to develop compelling content. This collaboration and co-creation is a critical element of the TED brand.”
Jordon Reeves, TED-Ed Community Manager

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“Our online community is a strategic tool to help customers take full advantage of our software and identify the best ways to use it to meet their unique business goals.”
Eric Ornas, Vice President, Customer and Product Support SugarCRM

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